Growing businesses seeking a reliable solution for backup, recovery, and data protection know that Symantec’s Backup Exec software is tops. But when it comes to support, which option is best for your company? Let us break down the Symantec Backup Exec Support options for you.
First, why would Symantec Support be of use to your business? Well, no matter the size of your company, a service interruption can mean a significant loss. Backup Exec Support gives you access to Symantec’s call center for quick and easy problem resolution. Support also gives you the assurance that your Backup Exec software is up to date with the latest security updates and version releases.
Essential vs. Basic Support
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Essential Support |
Basic Support |
| Designed For | Service level protection recommended by Symantec for most businesses | Organizations running Backup Exec on non-essential systems |
| Telephone Access to Support Engineers | 24 hours a day 7 days a week 365 days a year |
Regional Business Hours 8am to 6pm |
| Severity One Initial Response Time Goals | 30 Minutes | 1 Hour |
| Downloadable software upgrades, updates, and packages |
Yes | Yes |
| Designated Callers | 6 per product title | 2 per product title |
SoftwareMedia is your dedicated Symantec Silver Partner and Symantec Small and Midsize Business Specialist Partner. Visit SoftwareMedia.com/Symantec for all of your Symantec software needs.
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2 comments
Mark Bloom
November 3, 2010 at 12:56 pm (UTC -6) Link to this comment
All of the support is based out of India and they currently rank #3 on a recent review.
Mark Bloom
November 3, 2010 at 12:57 pm (UTC -6) Link to this comment
http://www.linkedin.com/share?viewLink=&sid=s153330266&url=http%3A%2F%2Flnkd.in%2FNsy6c_&urlhash=c-8q&pk=nprofile-view-feed-success&poster=20274529&uid=5402796101692555264&trk=NUS_UNIU_SHARE-title&goback=.npe_20274529_*1_*1
here is the link